Return & Exchange Policy

At Shree Kuber Gold, customer satisfaction is at the heart of everything we do. If you are not completely satisfied with your purchase, we are committed to providing a simple, transparent, and hassle-free return and exchange process in accordance with the terms outlined in this policy.

Return Eligibility

Products may be eligible for return if they are unused, unworn, and in their original condition with all tags, certificates, invoices, and original packaging intact. Returns that do not meet these requirements may not qualify for approval.

Exchange Policy

Eligible products may be exchanged subject to product availability. If your preferred item is unavailable, our team will gladly assist you in selecting an alternative product. Any price difference between the exchanged items will be payable or refunded as applicable.

Return Request Process

To request a return or exchange, please contact our customer support team with your order number and purchase details. Once your request is verified, we will guide you through the complete return or exchange process and provide the necessary instructions.

Refund Process

After we receive and inspect the returned product, eligible refunds will be processed through the original payment method. Depending on your payment provider, the refund may take several business days to reflect in your account.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery. Kindly share clear photographs of the product along with your order details so our team can investigate and resolve the issue as quickly as possible.

Non-Returnable Items

Customized, personalized, engraved, resized, or specially crafted jewellery items are generally not eligible for return or exchange unless they are received in a damaged condition or have a verified manufacturing defect.

Cancellation Policy

Orders may be cancelled only before they have been processed or dispatched. Once an order has been shipped, cancellation requests cannot be accepted, and any eligible requests will be handled in accordance with our Return & Exchange Policy.

Quality Inspection

All returned products undergo a detailed quality inspection before any return, exchange, or refund is approved. This process helps us ensure that every returned item complies with our policy and maintains our quality standards.

Need Assistance?

If you have any questions regarding returns, exchanges, cancellations, or refunds, our customer support team is always here to assist you. We are dedicated to making your shopping experience smooth, secure, and completely worry-free.